In the article entitled ‘Management’s three eras: A brief history,’ McGrath (2014) writes that ‘what is demanded of managers today is empathy (more than execution, more than expertise.)’
a) With reference to the evolution of ideas about managers and managerial work during the twentieth century, explain to what extent you agree with McGrath’s statement, and why.
b) What are the implications of your argument for how and what management students should be taught? In particular, if empathy is necessary, can it be taught?
It explains the details of the essay in the word document from page 26 onwards.