Recognize the linkage between goal statements and attainment of desired improvements, and judge the advantages and disadvantages of different types of goal statements.

SETTING IMPROVEMENT GOALS IN COMPLEX SYSTEMS

Learning Objectives
After completing this chapter, you should be able to
• Appreciate the impact of establishing goals in complex systems,
• Identify various mental models about goals,
• Recognize the linkage between goal statements and attainment of desired improvements, and
• Judge the advantages and disadvantages of different types of goal statements.